The American Association of Homes & Services for the Aging  (AAHSA) currently serves two million people, every day, through mission-driven, not-for-profit organizations dedicated to providing the services people need, when they need them, in the place they call home.  The Quality First program was developed by AAHSA to provide members with a means of publicly demonstrating their commitment to quality.

The Quality First program supports both the philosophy and management methods based on the belief that improvement is always possible through established processes that enable continual assessment and training.    

There are ten core elements that make up the AAHSA Quality First philosophy. They are:

1. Commitment
2. Governance and Accountability
3. Leading-Edge Care and Services
4. Community Involvement
5. Continuous Quality Improvement
6. Human Resources Development
7. Consumer-Friendly Information
8. Consumer Participation
9. Research Findings and Education
10. Public Trust and Consumer Confidence

“Through the Quality First Program we will be enhancing our partnership with all the stakeholders – government, consumers and the people we serve and their families – to further a residential care model in aging services.   Foulkeways is proud to be among the first to display our commitment to the Quality First program in all areas of our marketing and advertising.”

Doug Tweddale, CEO Foulkeways
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